Safety and Cleanliness of Products and Services
Note: Activities are as of the fiscal year ended March 2019.
Performing Strict, Wide-Ranging Inspections to Ensure Safety of Toys
Each year, BANDAI handles as many as 14,500 products of which over 8,000 are new products developed in a wide variety of categories. We have therefore established various quality standards to accommodate product features and the diverse needs of customers, and we design and select materials accordingly. For example, we have adopted structures based on the target age range to ensure that shapes of parts are checked and consideration given to the length of straps, etc. hung around the neck, so that they will automatically loosen when a certain load is attached. BANDAI’s quality standards are categorized into three major factors - safety, function, and presentation - and consist of 370 items.
BANDAI Certified as a Gold Company in the “Best Contributors to Product Safety Awards Program”
Initiatives to Ensure Safety & Security during Manufacturing
The manufacturing of BANDAI products is mostly outsourced to affiliated manufacturers overseas. BANDAI (SHENZHEN) CO., LTD. in Shenzhen, China is an important production management base for the Toys and Hobby Unit, and this is where quality control, quality inspections and other safety tests are conducted. We work to gather information and give feedback for enhancing quality assurance activities, reinforce our inspection system and implement a wide range of employee education programs. At the same time, we share product quality issues.
At ARTPRESTO, we work to thoroughly carry out quality management of products at production sites by creating diagrams of and managing our systems for maintaining the quality of products and preventing occurrences of defective products in our production processes, and by conducting audits of our plant. In addition, we built and manage a database for the materials we use by type of material and by product title. We also perform periodic checks of newly adopted materials according to the property of the material as part of our efforts to ensure safety.
Activities at Customer Service Center
In-house Enlightenment Activities
To give an example of in-house enlightenment activities to maintain quality, BANDAI NAMCO Entertainment holds briefing sessions for departments whenever necessary to share information on products and promotional goods for general consumers, including information on any defect cases and the latest applicable laws and regulations. In addition, with a view to disseminating basic knowledge on manufacturing to young employees and employees who have been reassigned, we have been distributing a monthly email magazine containing information related to product quality since February of FY2019.3
Promoting Acquisition of AOU Youth Advisor Certification
Conducting Inspections Related to Facility Safety
BANDAI NAMCO Amusement conducts safety inspections (precautionary inspections, self-inspections) of all amusement facilities, including architecture, electrical equipment, fire-fighting equipment and cabinets. We also perform periodic inspections, including self-inspections in addition to statutory inspections, at kids’ spaces and large-scale entertainment areas.
Inspecting electrical equipment at directly managed amusement facilities
At BANDAI NAMCO Amusement’s games facilities, where a number of amusement machines are in operation, we conduct safety checks of equipment used in the facilities. In addition, periodical inspections specific to electrical equipment, including the backyard, are performed by specialists.
Safety Review of 3D Equipment in Hamleys Playroom
Injuries, accidents, or other unforeseeable situations are possible even when equipment is highly safe, depending on the way it is used or installed. BANDAI NAMCO Amusement verifies the safety not only of the equipment itself but also when equipment is installed so that customers can use our facilities with a sense of security.
Conducting Safety Reviews of Amusement Machines
BANDAI NAMCO Amusement focuses on the pursuit of fun in games, while at the same time advancing initiatives to enable customers to play with a sense of safety and security. As part of this effort, safety reviews are conducted by a variety of departments, such as development, production, quality assurance, and service. In the fiscal year ended March 2019, we conducted 79 safety reviews primarily for our new products.
In the course of developing new products, we verify the safety of parts that customers come into contact with as well as review the safety of facility staff members when they conduct maintenance work.
Initiatives for Ensuring Safety and Security in Live Events
In holding live events, BANDAI NAMCO Arts and BANDAI NAMCO Live Creative work to implement management with consideration for safety so that customers can enjoy the events with a sense of security.
For example, to prevent accidents and facilitate rapid responses if necessary, the event operation manual contains detailed countermeasures and response methods. We also take such steps as holding staff meetings in advance to ensure that all related parties know what to do in the event of an extraordinary situation. In addition, at certain events that are attended by many customers, we have introduced security measures so that the events can be held safely. For example, we ask for customers’ cooperation as we conduct checks of handbags and personal identification.
Promoting Safe Driving Education in Logistics Operation
At LOGIPAL EXPRESS, we make sure to provide a series of education programs to drivers to ensure safe driving, from driving aptitude diagnosis at the time of hiring, safe driving training and tour conductor education, to various group training programs, including education at workplaces, eco-driving training, driver contest, and training on causes of accidents.
Obtaining G-Mark Certification for Excellent Standards for Safety
At LOGIPAL EXPRESS, as part of our initiatives to increase the safety of transport operations, we work to obtain the G-Mark certification for the safety evaluation business for motor truck transportation businesses accredited by the Japan Trucking Association to offices with excellent safety standards. As of April 30, 2019, all of our applicable sites have obtained the G-Mark certification.
Initiatives in Traffic Safety Enlightenment Activities
Offices of BANDAI LOGIPAL and LOGIPAL EXPRESS, at which trucks and cars are stationed, provide support for local traffic safety associations and continue to make donations to assist with local traffic safety activities. In addition, during the spring and autumn traffic safety campaigns, we are working to enlighten traffic safety by working together with local police stations and traffic safety associations in the implementation of street-level activities.