Dreams, Fun and Inspiration  BANDAI NAMCO Group

BANDAI NAMCO Holdings Inc.

CSR Initiatives

Safety and Cleanliness of Products and Services

*Business segments and activities are as of the fiscal year ended March 2018.

Toys and Hobby

Prioritizing Safety in Product Design and Material Selection

Each year, BANDAI develops over 7,000 new products in a wide variety of categories. We have therefore established various quality standards to accommodate the features of products and the diverse needs of customers, and we design and select materials according to those standards. For example, we are obliged to ensure that, depending on the target age range of products, shapes of parts are checked and that consideration is given to the length of neck straps and other straps as well as to the structure thereof so that they will automatically loosen when something too heavy is attached. In addition, we regularly conduct “Child Monitor Studies”, maintaining up-to-date data on children’s body measurements and motor skills, which serve as basic information for product design, including the size and weight of products.

Conducting “Child Monitor Studies”
Conducting “Child Monitor Studies”

Rigorous, Wide-Ranging Inspections

BANDAI Commended and Certified as Gold Company in the “Best Contributors to Product Safety Awards Program”

The Ministry of Economy, Trade and Industry (METI) sponsors the Best Contributors to Product Safety Awards Program. BANDAI received the highest-level METI Minister’s Award in the Large Manufacturer and Importer Category. Having received the award three times in FY2009.3, FY2013.3 and FY2016.3, BANDAI was certified as a Product Safety Contributor Gold Company.

Product Safety Contributor Gold Company
Points of recognition
Provision of information based on gathering and analyzing information obtained from customers
BANDAI implements safety initiatives by gathering and analyzing information obtained from customers and reflects such information in new products and provides customers with information to encourage self-solving.
Initiatives to reproduce high-level safety
BANDAI continues to perform verifications to prevent an accident from occurring again even if the accident was caused by an unexpected method of use, as well as gathers information through interactions with companies in various industries to share information not only within the company but also among Group companies.
Initiatives to maintain good quality by establishing an awards system for suppliers
BANDAI stably maintains and enhances the quality of products by establishing an awards system to encourage manufacturing plants and manufacturers to demonstrate autonomy, putting in place a pleasant working environment, standardizing manpower skills and taking other initiatives.
X-ray fluorescence spectrometer.Tests are conducted to detect any toxic heavy metals.
X-ray fluorescence spectrometer.
Tests are conducted to detect any toxic heavy metals.
Gas chromatography-mass spectrometry equipment.Tests are conducted to detect any regulated chemical substances that might have harmful effects on the human body.
Gas chromatography-mass spectrometry equipment.Tests are conducted to detect any regulated chemical substances that might have harmful effects on the human body.
Button durability testing equipment.Button durability is confirmed depending on the anticipated number of uses.
Button durability testing equipment.
Button durability is confirmed depending on the anticipated number of uses.
Tests are conducted to see if straps that are hung around the neck are released when the load exceeds a certain level, so that the throat is not compressed even if the strap catches on something.
Tests are conducted to see if straps that are hung around the neck are released when the load exceeds a certain level, so that the throat is not compressed even if the strap catches on something.
Push-pull gauge. Tests are conducted to see that a product does not come apart when pulled with a child’s strength, and in the event that it does come apart, that it does so safely.
Push-pull gauge. Tests are conducted to see that a product does not come apart when pulled with a child’s strength, and in the event that it does come apart, that it does so safely.

Initiatives to Ensure Safety and Security during Manufacturing

The manufacturing of BANDAI products is mostly outsourced to manufacturers overseas. BANDAI (SHENZHEN) CO., LTD. in Shenzhen, China is an important production management base for the Toys and Hobby Business, and this is where quality control, quality inspections and other safety tests are conducted. We work to gather information and give feedback for enhancing quality assurance activities, reinforce our inspection system and implement a wide range of employee education programs. At the same time, we share product quality issues.

On-site quality control activity
On-site quality control activity
Material inspection at BANDAI (SHENZHEN)
Material inspection at BANDAI (SHENZHEN)

Activities at Customer Service Center

Our “Customer Service Center” plays an important role as we strive to promote communication with customers. In order to respond promptly to the 30 to 40 thousand contacts we receive from customers each month, we keep the comments and requests received at the Customer Service Center in a database while taking the utmost caution in handling personal information. By so doing, we are able to more accurately and thoroughly respond to customers. In addition, we reflect the information accumulated in product development, driving improvement in customer satisfaction

Activities at Customer Service Center

Network Entertainment
(Current Network Entertainment and Real Entertainment)

To Have Customers Play Games with a Sense of Safety and Security

BANDAI NAMCO Entertainment focuses on the pursuit of fun in games, while at the same time advancing initiatives to enable customers to play with a sense of safety and security. As part of this effort, safety reviews are conducted by a variety of departments, such as development, production, quality assurance, and service. In the fiscal year ended March 2018, we conducted 45 safety reviews primarily for our new products.

©創通・サンライズ
©創通・サンライズ・MBS
©創通・サンライズ・テレビ東京

Green Procurement (Chemical Substance Management)

In recent years, stricter environmental laws and regulations, such as the EU RoHS Directive, are applied to manufacturing of products. BANDAI NAMCO Entertainment issued its “Green Procurement Standard Version 1.0” in 2005, which was the first environmental protection standard in the amusement industry in Japan. Most recently in 2016, we made updates to the “Green Procurement Standard Version 4.01” and currently prohibit the inclusion of 29 substances. We produce merchandise and products in Japan and abroad in compliance with the laws and regulations of each of the respective countries and provide environmentally friendly products.

BANDAI NAMCO Entertainment’s green procurement initiatives include examining the information on chemical substances included in parts supplied from our business partners and conducting analyses (in Japan and China) to confirm that the information on chemical substances included in parts show that the amounts are within the standards. Furthermore, to have our suppliers deliver highly reliable parts in terms of chemical substance content, we conduct green inspections in which we confirm whether systems for managing chemical substances are established and are operated effectively at the manufacturing plants, etc., of our suppliers in Japan and abroad.

In-house Enlightenment Activities

BANDAI NAMCO Entertainment regularly holds internal briefing sessions aimed at sharing information on examples of defects, latest legal and regulatory matters, etc., regarding products, sales promotional goods, etc., for general consumers. In the fiscal year ended March 2018, 125 employees participated in these briefing sessions.

Promoting Acquisition of AOU Youth Advisor Certification

BANDAI NAMCO Amusement is promoting acquisition of AOU Youth Advisor* certification – a qualification given to those acquiring special knowledge and experience in youth development activities – in an effort to foster sound sales floors. As of March 31, 2018, 227 out of 248 employees assigned to amusement facilities had acquired the AOU certification, reflecting a high acquisition rate of 91.5%.

AOU Youth Advisor

*AOU: All Nippon Amusement Machine Operators’ Union
(Effective April 1, 2018, AOU merged with Japan Amusement Machine and Marketing Association (JAMMA) and established Japan Amusement Industry Association (JAIA).)

Implementing Checks Related to Facility Safety

At BANDAI NAMCO Amusement, we implemented facility safety checks of all amusement facilities, including architecture, electrical equipment, fire-fighting equipment and cabinets. We also perform periodic checks, including voluntary checks in addition to statutory inspections, at kids’ spaces and large-scale entertainment areas.

Visual and Music Production
(Current Visual and Music Production and IP Creation)

Safety and Security in Live Events

In holding live events, the Visual and Music Production Business works to implement management with consideration for safety so that customers can enjoy the events with a sense of security. For example, to prevent accidents and facilitate rapid responses if necessary, the event operation manual contains detailed countermeasures and response methods. We also take such steps as holding staff meetings in advance to ensure that all related parties know what to do in the event of an extraordinary situation.

Security check being performed
Security check being performed

In addition, at certain events that are attended by many customers, we have introduced security measures so that the events can be held safely. For example, we ask for customers’ cooperation as we conduct checks of handbags and personal identification.

Affiliated Business Companies

Safe Driving Education

At LOGIPAL EXPRESS, we implement a series of education programs to ensure safe driving, from the safe driving training provided at the time of hiring, driving aptitude diagnosis and escort courier education to various group training programs, including education at workplaces, eco-driving training and a driver’s contest.

Driver contest

Obtaining G-Mark Certification for Excellent Standards for Safety

At LOGIPAL EXPRESS, as part of our initiatives to increase the safety of transport operations, we work to obtain the G-Mark certification for safety evaluation business of motor truck transportation business accredited by the Japan Trucking Association to offices with excellent safety standards. As of March 31, 2018, all of our existing sites with the exception of newly established sites have obtained the G-Mark certification.

Second Place in the Best Driver Contest Trailer Section

In the First Best Driver Contest held by the Tokyo Trucking Association, a driver working at LOGIPAL EXPRESS Heiwajima Office won second place in the trailer section. In the contest, a special dashboard camera was installed on each of the trucks used for business to monitor the daily operation of drivers competing in action and to collect data for making a comprehensive evaluation of each driver, including compliance with the Road Traffic Act and other traffic rules and driving attitudes.

Traffic Safety Enlightenment Activities

Offices of BANDAI LOGIPAL and LOGIPAL EXPRESS at which trucks and cars are stationed provide support for local traffic safety associations and continue to make donations to assist with local traffic safety activities. In addition, during the spring and autumn traffic safety campaigns, we are working to enlighten traffic safety by working together with local police stations and traffic safety associations in the implementation of street-level activities.

Management of Quality and Safety

At ARTPRESTO, we work to thoroughly carry out quality management of products at production sites by creating diagrams of and managing our systems for maintaining the quality of products and preventing occurrence of defective products in our production processes and by conducting audits of our plant. In addition, we established a database by type of material and by product title and are implementing ongoing periodic checks for newly introduced materials in accordance with material characteristics in an effort to secure safety of our products.