Safety and Security of
Products and Services
We provide high-quality, safe, and secure products and services that can be enjoyed by all, with safety and peace of mind as our top priorities. The Bandai Namco Group constantly reviews and improves upon its products and services, recognizing its responsibility as a company that provides products and services that satisfy people around the world.
Initiatives for Products and Services
Implementing quality assurance based on proprietary quality standards
As a company that handles toys, we design and select materials for Bandai products according to various quality standards in consideration of a product’s features and a broad range of customer needs. These quality standards comprise around 260 proprietary standards categorized as “safety,” “performance,” and “labeling,” in addition to the Safety Toy standards (ST standards*) established by the Japan Toy Association. Products are commercialized only after the items corresponding to these standards are identified according to product specifications and after they pass an inspection.
Similarly, Bandai Spirits, which sells products targeting the mature fan base, has established its own quality standards and complies with the regulations of each relevant country and region when shipping overseas, in cooperation with overseas Group companies and external organizations.
*In the toy industry, the ST mark is displayed on toys that have passed the ST standard compliance test conducted by third-party inspection agencies. This standard includes mechanical safety, flammability safety, and chemical safety.
cylinder to prevent
accidental ingestion
FOCUS
Recognized as a Gold Product Safety Company at METI’s Best Contributors to Product Safety Awards
Bandai has been awarded the Minister of Economy, Trade and Industry Award, the highest award in the manufacturer and importer division, major companies category, at the 2nd (fiscal 2008), 6th (fiscal 2012), and 9th (fiscal 2015) Best Contributors to Product Safety Awards program sponsored by the Ministry of Economy, Trade and Industry, and was recognized as a Gold Product Safety Company*.
Bandai Namco Entertainment (formerly, Bandai Namco Games) also received an excellence award in the manufacturer and importer division, major companies category, at the 8th awards.
*Product Safety Contributor Gold Company: Granted to companies that have received the Minister of Economy, Trade and Industry Award at least three times. Renewal examination is performed every five years after first certification. Each time certification is renewed, the mark will be given another star. Subsequently, as a result of the renewal assessment performed in 2020, Bandai became the first company in the manufacturer and importer division, major companies category, to be given a star on its logo for gold product safety company.
Verify safety of arcade cabinets
Bandai Namco Amusement, which operates amusement facilities, verifies the safety of arcade cabinets from various angles, including operations, to ensure customers always have a fun and safe experience. In the course of developing new products and improving existing ones, we consider the safety of parts that customers come into contact with as well as the safety of facility staff members when they conduct maintenance work. Safety reviews are conducted by a variety of departments, such as development, production, quality assurance, and service. In fiscal 2023, we conducted 24 safety reviews primarily for our new products.
Promote initiatives to enhance quality and safety awareness
To maintain and improve the quality of products and services, it is important to heighten the awareness of individual employees toward quality and safety, as well as establish a workplace with correct manufacturing knowledge and know-how, where employees take voluntary action to enhance quality.
The Bandai Namco Group Entertainment Unit held the Product Safety Forum: Exhibition for Product Safety and Quality jointly with the Toys and Hobby business and the Digital business, continuing on from the previous fiscal year. At this exhibition, we exhibited our quality control efforts for physical products, such as toys, and digital products, such as games, which is leading to further quality improvement and better product development. In fiscal 2023, in addition to the conventional online exhibition, we held an in-person exhibition for the first time in four years to further deepen the message to employees. At Bandai Spirits, we also held the Product Quality Messe exhibition for manufacturing locations in Japan and China to raise quality awareness.
In the Bandai Namco Amusement Unit, Bandai Namco Amusement holds the Brand Assurance Exhibition to improve quality and brand power in the amusement industry.
