Safety and Security of
Products and Services

We design and select materials for Bandai products according to various quality standards in consideration of the product’s features and a broad range of customer needs. Quality standards are comprised of around 260 proprietary standards categorized as “safety,” “performance,” and “labeling,” in addition to the toy safety standards established by the Japan Toy Association (ST Standards). Products are commercialized only after the standards corresponding to each are identified according to the specifications and they pass an inspection.

Similarly, Bandai Spirits, which sells products targeting adults, has established its own quality standards and complies with the regulations of each country and region when shipping overseas, in cooperation with overseas Group companies and external organizations.

Bandai Namco Amusement, which operates amusement facilities, verifies the safety of arcade cabinets from various angles, including operations, to ensure customers always have a fun and safe experience. In the course of developing new products and improving existing ones, we consider the safety of parts that customers come into contact with as well as the safety of facility staff members when they conduct maintenance work. Safety reviews are conducted by a variety of departments, such as development, production, quality assurance, and service. In fiscal 2023, we conducted 28 safety reviews primarily for our new products.

To maintain and improve the quality of products and services, it is important to heighten the awareness of individual employees toward quality and safety, as well as establish a workplace with correct manufacturing knowledge and know-how, where employees take voluntary action to enhance quality.

The Digital Business and the Toys and Hobby Business, which form part of the Bandai Namco Group Entertainment Unit, jointly held the Product Safety Forum: Exhibition for Product Safety and Quality. The forum exhibited quality control initiatives for physical products such as toys and for digital products such as games. The purpose of the forum is to share knowledge within the Entertainment Unit and use it for further improving quality and product development, based on the recently emerging need for the fusion of digital and physical realms. In recent years, taking into account the COVID-19 pandemic and to share case studies with a larger audience, the forum has featured a virtual reality venue, and the exhibitions have been expanded to include general sustainability activities, including quality improvement.

Bandai Spirits also hosts the Product Quality Messe for employees and business partners. This venue is used to communicate a wide range of information, from the voice of customers to exhibits of actual defective products and initiatives at production sites, along with useful tips for quality improvement. In this manner, it promotes initiatives to improve quality in cooperation with its business partners.